Privacy Policy

At TuneX, we respect and value your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or make a purchase from us. By using our website and services, you consent to the collection and use of your information as outlined in this policy.

1. Information We Collect

We collect personal information when you interact with our website or make a purchase. This may include:

Personal Identification Information: Name, email address, phone number, billing and shipping addresses, payment information, and other details necessary for processing orders.
Payment Information: Credit card details or other payment method information processed securely via trusted third-party payment gateways.
Usage Data: Information on how you interact with our website, including device information, IP address, browser type, and browsing behavior.
Cookies: We use cookies to enhance user experience on our website. Cookies collect data such as your preferences and browsing history to improve our service.

2. How We Use Your Information

The information we collect is used for the following purposes:

Order Processing: To fulfill your orders, process payments, and deliver products to your shipping address.
Customer Support: To respond to your inquiries, provide assistance, and address any issues related to your orders or products.
Marketing: To send promotional emails or newsletters regarding new products, offers, or updates that may interest you. You can opt out of these communications at any time.
Improvement of Services: To understand how our website and services are used, allowing us to enhance user experience, website functionality, and product offerings.
Security and Fraud Prevention: To protect your data, prevent fraud, and ensure the security of your transactions.

3. Sharing Your Information

We do not sell, rent, or lease your personal information to third parties. However, we may share your data with trusted third parties for specific purposes:

Payment Processors: We share payment information with secure third-party payment processors to complete transactions.
Shipping Partners: We share your shipping address with trusted delivery companies to ensure timely delivery of your products.
Service Providers: We may share your information with service providers who assist in running our business (such as marketing, analytics, and customer support).
Legal Compliance: We may disclose your information to comply with legal obligations, protect our rights, or enforce our Terms and Conditions.

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While we strive to protect your data, no online transaction can be completely secure, and we cannot guarantee the absolute security of your information.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information. Cookies are small files placed on your device to enhance your experience, enable features, and analyze website usage. You can modify your browser settings to block cookies or notify you when cookies are being sent, but this may affect the functionality of some parts of our website.

6. Your Rights and Choices

You have the right to:

Access your personal information, including the right to request a copy of the data we have on file.
Update or Correct your information if it is inaccurate or incomplete.
Opt-Out of Marketing Communications by unsubscribing from our newsletters or promotional emails.
Delete Your Information upon request, subject to any legal obligations or contract requirements.

To exercise these rights, please contact our Customer Support team.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

8. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have collected personal data from a child under 13, we will take steps to delete that information.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us